Frequently Asked Questions
Everything you need to know about your ASTR the Label shopping experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the ship date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their styles sooner.
How do I find the right size?
Each product page features a detailed size guide. Since our contemporary designs can vary by cut, we recommend checking the specific measurements or reaching out to our customer care team for fit advice.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order value.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we have a very limited window to make changes. Please contact us immediately, though we cannot guarantee modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for flexible installments.